Return Policy
At KidTime, we understand how important it is for you to feel confident in your purchases. That's why we stand behind our products with a full satisfaction guarantee. We want you to be completely happy with your experience, and we’re here to support you every step of the way.
If for any reason you find yourself unsatisfied with any of our products within the 90 days of your purchase, we encourage you to reach out to us. Your satisfaction is our priority, and we want to make things right. Simply send us an email at service@kidtime.shop and we’ll take care of the rest.
When you email us, please include the following details to help us assist you promptly:
- Your Name and Order Number: This helps us locate your order quickly.
- Specify either 'Refund' or 'Exchange': Let us know how you would like to proceed.
- Name or description of the product that you are dissatisfied with: This information is crucial for us to understand your concern.
- If exchanging, specify the product you would like to receive: We want to ensure you get exactly what you need.
Once we receive your email, we will provide you with return instructions and will immediately issue a full refund or send you tracking information for your exchange. We believe in making the process as smooth and hassle-free as possible, so you can focus on enjoying your products.
Thank you for choosing KidTime! We appreciate your trust in us and are committed to ensuring your satisfaction. If you have any questions or need further assistance, don’t hesitate to reach out. We’re here to help!
